GDA Global Desenvolvimento de Alimentos values the privacy and protection of the personal data of its consumers, partners, and users. This Privacy Policy describes how personal data is collected, used, stored, shared, and protected within the scope of the relationship with the consumer, especially through contact with the Customer Service Center (SAC) and participation in programs such as the GDA 100% Satisfaction Guaranteed Program – Nutri Sabore Line.

By contacting GDA or using its service channels, the consumer declares that they are aware of and agree with this Privacy Policy.

1. PERSONAL DATA COLLECTED

GDA may collect the following personal data, according to the purpose of the service:

• Full name
• Identification document (when necessary)
• Address
• Phone number
• Email
• Purchase data (invoice, place of purchase, date)
• Product information (name, batch, expiration date, photos)
• Information related to pets, when relevant to the service

Data is collected exclusively when the consumer voluntarily provides the information when contacting GDA.

2. PURPOSE OF DATA USE

The personal data collected will be used exclusively for the following purposes:

• Handling requests made to the Customer Service Center (SAC)
• Analysis and processing of exchange requests or product complaints
• Communication with the consumer regarding the progress of the request
• Compliance with legal and regulatory obligations
• Internal quality control, safety, and product improvement

The data will not be used for commercial, advertising, or promotional purposes unless expressly authorized by the consumer.

3. DATA SHARING

GDA may share personal data only when necessary for:

• Processing exchanges with the establishment where the product was purchased
• Compliance with legal obligations or determinations by competent authorities
• Operational support from partners acting under contract and confidentiality agreements

In all cases, data sharing will occur in a limited, secure manner and in compliance with applicable legislation.

4. DATA STORAGE AND SECURITY

GDA adopts appropriate technical and administrative measures to protect personal data against:

• Unauthorized access
• Loss
• Alteration
• Disclosure
• Destruction

Data will be stored only for as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable legal and regulatory deadlines.

5. DATA SUBJECT RIGHTS

The consumer, as the data subject, may at any time:

• Request confirmation of the existence of data processing
• Access their personal data
• Request correction of incomplete, inaccurate, or outdated data
• Request deletion of data, when permitted by law
• Request information about the use and sharing of data

Requests may be made through GDA’s official customer service channels.

6. USE OF MINORS’ DATA

GDA does not intentionally collect personal data from minors. If this occurs unintentionally, the data will be handled with maximum care and deleted once identified, in accordance with applicable legislation.

7. CHANGES TO THE PRIVACY POLICY

GDA reserves the right to amend this Privacy Policy at any time without prior notice. The most recent version available through the company’s official channels at the time of contact shall always apply.

8. CONTACT CHANNELS

For questions, requests, or clarifications related to this Privacy Policy or the processing of personal data, the consumer should contact GDA through the official Customer Service Center (SAC) channels, as indicated:

• On the company’s website
• On product packaging

GDA Global Desenvolvimento de Alimentos reaffirms its commitment to transparency, information security, and respect for consumer privacy.